Returns & Exchanges
At Dreame, we want you to be completely satisfied with your home upgrades, which is why we offer a 30-day return window for products in their original condition. If your purchase doesn't perfectly fit your space, our streamlined exchange process ensures you find the right solution for your home.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack the items in their original packaging, ensuring all manuals, accessories, and protective materials are included to prevent damage during transit.
Attach the Label
Download and print the prepaid shipping label provided via email and affix it clearly to the outside of your return parcel.
Drop Off and Refund
Hand over your package to the designated carrier; once our warehouse inspects the return, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing