Frequently Asked Questions
Everything you need to know about upgrading your living space.
What is the standard shipping timeframe for furniture and decor?
Most orders are processed within 1-2 business days. Large furniture items typically arrive within 7-14 business days, while smaller home decor items usually arrive within 3-5 business days.
Do you offer white-glove delivery and assembly services?
Yes, we offer premium white-glove delivery for an additional fee on select furniture pieces. This includes room-of-choice delivery, full assembly, and removal of all packaging materials.
What is your return policy if a product doesn't fit my space?
We offer a 30-day return window for most items. Products must be in their original packaging and unassembled. Please note that a restocking fee may apply to oversized furniture returns.
Are your materials sustainably sourced?
At Dreame, we prioritize eco-friendly manufacturing. Our wood products are FSC-certified, and we use OEKO-TEX certified textiles to ensure safety and sustainability in your home.
How can I track the status of my home delivery?
Once your order ships, you will receive an email with a tracking link. For large freight deliveries, our carrier will contact you directly to schedule a specific delivery window.
What payment methods do you accept?
We accept all major credit cards, PayPal, and flexible financing options through Affirm and Klarna, allowing you to pay for your home upgrades over time.